Restoration GC
Water · fire · mold · storm. You need contents out of the way today so your crew can start the rebuild tomorrow. We coordinate timing with your project manager and stay in lock-step until pack-back.
How we work with restoration GCs →Restoration · Insurance · Renovation
Pack-out today. Pack-back when the rebuild's done.
For restoration GCs, insurance adjusters (carrier & public), and renovation GCs across DFW and East Texas. We're the one vendor that does the contents side end-to-end — pack-out, climate storage, cleaning, junk, pack-back — with COI on file and partner pricing built in.
No 20-field application. Tell us the job and a real human follows up within one business day. Or call (972) 914-0073 — Sheryl picks up.
Who we serve
Three doors in. Same crew on the other side.
Insurance Adjuster
Carrier-side or public. We write Xactimate-friendly estimates, file COIs to your standards, and don't rebill unless the job scope changes. The same name on the quote shows up on move day.
How we work with adjusters →Renovation GC
Whole-home renovation, kitchen-down-to-studs, accessible retrofit. We pack the contents, store them climate-controlled, and bring them back in when your trades clear out.
How we work with renovation GCs →Bundled scope
Five line items. One invoice. One crew.
Pull what you need; bundle the rest. Adjusters can line-item all five for the contents claim.
Pack-Out
Inventory, label, pad-wrap, photo-document. Same crew that packs is the crew that unpacks.
Climate Storage
Climate-controlled warehouse storage for the duration of the rebuild. Insured.
Contents Cleaning
Soft-content laundering, hard-content wipe-down, soot/smoke remediation coordination.
Junk Removal
Pre-pack triage — the stuff that won't survive the rebuild gets hauled off. Less to move twice.
Pack-Back
Contents back in, furniture reassembled, beds made, kitchen reset. Closeout walk-through with you.
How it goes
Five steps. Same names on every step.
01
Assess
Same-day site walk with the GC and the adjuster. We scope the contents, the access, and the timeline before anyone packs a box.
02
Inventory
Room-by-room inventory with photos. The adjuster gets a digital copy the same day for the contents claim file.
03
Pack-Out
Pad-wrap, label, photo-document. Crew lead on-site is your single point of contact for the duration.
04
Store + Clean
Climate-controlled storage on our floor. Contents cleaning happens in parallel — soft, hard, and specialty items.
05
Pack-Back
When your rebuild is signed off, we put it all back. Beds made. Kitchen reset. Closeout walk-through with you and the homeowner.
Why partner with IOND
Six things our restoration partners ask for.
We do all of them. Most movers don't — that's why partners keep coming back.
COI on file in 24 hours
Send us your carrier requirements; the certificate is in your inbox the next business day. We carry the limits restoration GCs actually need.
Partner pricing — 3+ jobs/year
Once we've done three jobs together, partner rates kick in automatically. Not a tier you have to negotiate every renewal. Pass-through to your client if you want.
One named coordinator per job
Not a dispatcher. Not a call-center. A real human on the IOND side owns the job from the site walk through pack-back. You have their cell.
24/7 dispatch availability
Emergencies don't wait. Call (972) 914-0073 — Sheryl picks up. We mobilize within the hour for water and fire claims when capacity allows.
Xactimate-friendly estimates
Written in the format your adjuster expects, line-itemed for the contents claim. We don't rebill or revise unless the job scope changes.
Same crew, start to finish
The crew that packs is the crew that unpacks. Same names, same faces, on both ends of the rebuild. The homeowner notices.
Send us the job
Tell us the basics — Sheryl handles the rest.
Nine questions. Same form rhythm as our customer estimator. In the notes step, tell us if it's a water claim, fire claim, renovation pack-out, or something else — we route accordingly.
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What brings you here?
Tap all that apply — we can sort it from there.
Mid-emergency? Call (972) 914-0073 · Sheryl picks up. Crews dispatch within the hour for water + fire claims when capacity allows.
Common questions
The five questions adjusters and GCs always ask.
Do you bill the carrier directly?▾
Yes — we work with most major carriers. Once we have the claim number and adjuster contact, the contents-side invoice goes straight to the carrier. We keep the GC and homeowner copied on every invoice.
What's your COI turnaround?▾
24 hours from carrier requirements landing in our inbox. We carry the limits restoration GCs typically require ($1M / $2M GL, auto, workers' comp). Need higher? We can usually accommodate.
How fast can you mobilize for an emergency?▾
Within the hour for water and fire claims in DFW + East Texas when capacity allows. Call (972) 914-0073 first — Sheryl will tell you exactly when the next crew is wheels-up.
Will you re-bill the homeowner if scope changes?▾
Only if the job scope actually changes (new rooms, more contents, longer storage). We don't surprise-bill at pack-back. If something shifts, we tell you and the homeowner first, in writing, before the cost lands.
Do you handle specialty items mid-claim?▾
Yes — pianos, gun safes, hot tubs, antique furniture, art, restaurant kitchen equipment. These are the 8 specialty items we move on the regular consumer side too. No upcharge for partners on the standard list.
Not a restoration partner? See the general partner page →
Realtors · Property managers · Lenders · Financial planners · Churches · Local businesses.